Help & support
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Common questions
How do I sell my livestock?
Sign in, press Sell, choose the kind of animal, add a clear photo, the price and the town where buyers collect it. Buyers then send offers; you accept the one you like. The listing fee is free at the moment after your free listings of the month.
Open the page »Can I list many animals at the same price at once?
Yes: use Bulk upload. Fill in the shared details once (kind, breed, price each, place) and add one photo for each animal. Each photo becomes its own listing, and the listing fee (free at the moment) applies per animal after your free listings, paid in one checkout.
Open the page »How do I buy an animal?
Open Listings, use the filters (kind, county, price), and press Make an offer on the animal you like. Making an offer is free. When the seller accepts, you pay the deal fee (free at the moment) once to see their phone and the pickup point. Pay for the animal itself only after you have seen it.
Open the page »How do I buy safely?
Never pay for an animal before you have seen it and are satisfied. Meet in a public place or at the farm, check the ear tag or brand against the listing, and ask for movement and health papers. Report anything suspicious from the listing (Report a concern) and our team acts on it.
Open the page »What does it cost?
Browsing and making offers are free. Listing fee: free at the moment (after the free listings of the month). Deal fee for the buyer when an offer is accepted: free at the moment. Auction success fee for the seller only if the lot sells: KES 150. Featured listing: KES 100.
Open the page »How do I pay?
At checkout you can pay with M-Pesa (a prompt comes to your phone), card or PayPal, or from your prepaid balance. The receipt is in Payments & receipts. If money left your M-Pesa but the order is still open, keep the M-Pesa message: it is matched automatically, or raise a support ticket with the code.
Open the page »My payment did not go through
If no M-Pesa prompt came, check that your phone number is right and try again in a minute. If money was taken but the order still shows unpaid, do not pay again: open the order and press "I paid" with the M-Pesa code, or raise a support ticket with the code and we will confirm it.
Open the page »Can I get a refund?
Refunds for platform fees (for example a service that was not delivered) go to your prepaid balance, and you can withdraw the balance to M-Pesa. Raise a support ticket with the order number and say what happened.
Open the page »How do auctions work?
Online auctions: place a bid or set an automatic bid (the system bids for you up to your limit). On-site auction sales: register for the sale to get a paddle number, then bid online or at the venue. Follow a sale ("Get notified") to hear when the catalogue is ready and when bidding opens.
Open the page »Can I run auction sales on the platform?
Yes. Licensed auctioneers, government agencies, cooperatives and sale yards apply under My roles > Auctioneer with their licence. Once approved you can publish catalogue sales, register bidders and record results.
Open the page »Can you help me move the animals?
Yes. After a deal, request transport from the listing or from Livestock transport. Verified drivers near the pickup town answer, and you can follow the trip live. Drivers can register their vehicle under My roles.
Open the page »Can a vet check the animal?
Sellers can ask for a vet assessment from the listing: verified vets near the animal apply and the lowest price is appointed. A healthy result shows a Vet-verified badge on the listing. Buyers can also bring their own vet when they see the animal.
Open the page »How do I get the Verified badge?
Go to Member verification, upload your ID (and business papers if you sell as a business) and pay the one-off check (KES 750). We review it within the promised days or refund you. The badge shows on your listings.
Open the page »How do I create an account?
Press Sign up, fill in your name, e-mail, phone and country, and confirm with the one-time code we send by SMS or e-mail. You can also sign up with Google.
Open the page »I forgot my password
Use "Forgot password?" on the sign-in page: we e-mail you a link to choose a new one (it works for 1 hour). Check the spam folder too. If you no longer use that e-mail, raise a support ticket.
Open the page »I did not get my code
Wait a minute and press "Send a new code", or ask for it by SMS instead of e-mail (or the other way round). On most phones the code fills itself in from the SMS; from the e-mail, press "Copy the code and continue". Codes expire in 15 minutes.
Why is my listing not showing?
A listing shows once its listing fee is paid (drafts wait 7 days), and it ends on its date unless you renew it. A listing can also be on hold if a fee is overdue or bulk selling is paused in your area. Open My listings to see its status and what to do.
Open the page »Why can I not sell many animals at once?
Bulk selling is paused in some counties because of livestock theft. You can still sell the allowed number of animals at a time, and you can buy from sellers anywhere. If you think this is a mistake, raise a support ticket and our team will check your account.
Open the page »What happened to my offer?
Your offers are under My offers (as buyer). When a seller accepts, you are told by SMS and e-mail and can pay the deal fee to get their contact. Offers the seller does not answer expire; you can make an offer on another animal.
Open the page »Do you have plans for agents and traders?
Yes. Agent and business plans include a number of listings each period and extras such as boosts. See Plans for prices; paying before your plan ends adds the new period after it.
Open the page »How do I advertise my business?
Farm supplies and services (agrovets, feeds, vets, equipment, transport, butchers) can join the directory, a featured advert, or a banner on the home and listings pages. Start from Advertise with us.
Open the page »Do you sell market data?
Yes. Market insights give average prices by kind and county, demand, what sold and auction results, as a dashboard and as printable reports on our letterhead. There is a one-off report, a monthly plan and an institutional yearly plan.
Open the page »How do I close my account or remove my data?
Raise a support ticket from the e-mail address of the account and say what you want removed. Records we must keep by law (payments, tax) are kept for the legal period; everything else is deleted.
Open the page »How do I reach your team?
Raise a support ticket: it gets a number and our team answers in writing, usually the same working day. You can follow the answer under Help & support.
Open the page »Which languages can I use?
English, Kiswahili, French, Amharic, Chinese (中文) and German (Deutsch). Tap the globe at the top of any page to switch.
