Hilfe & Support

Sign in, press Sell, choose the kind of animal, add a clear photo, the price and the town where buyers collect it. Buyers then send offers; you accept the one you like. The listing fee is derzeit kostenlos after your free listings of the month.

Yes: use Bulk upload. Fill in the shared details once (kind, breed, price each, place) and add one photo for each animal. Each photo becomes its own listing, and the listing fee (derzeit kostenlos) applies per animal after your free listings, paid in one checkout.

Open Listings, use the filters (kind, county, price), and press Make an offer on the animal you like. Making an offer is free. When the seller accepts, you pay the deal fee (derzeit kostenlos) once to see their phone and the pickup point. Pay for the animal itself only after you have seen it.

Never pay for an animal before you have seen it and are satisfied. Meet in a public place or at the farm, check the ear tag or brand against the listing, and ask for movement and health papers. Report anything suspicious from the listing (Report a concern) and our team acts on it.

Browsing and making offers are free. Listing fee: derzeit kostenlos (after the free listings of the month). Deal fee for the buyer when an offer is accepted: derzeit kostenlos. Auction success fee for the seller only if the lot sells: KES 150. Featured listing: KES 100.

At checkout you can pay with M-Pesa (a prompt comes to your phone), card or PayPal, or from your prepaid balance. The receipt is in Payments & receipts. If money left your M-Pesa but the order is still open, keep the M-Pesa message: it is matched automatically, or raise a support ticket with the code.

If no M-Pesa prompt came, check that your phone number is right and try again in a minute. If money was taken but the order still shows unpaid, do not pay again: open the order and press "I paid" with the M-Pesa code, or raise a support ticket with the code and we will confirm it.

Refunds for platform fees (for example a service that was not delivered) go to your prepaid balance, and you can withdraw the balance to M-Pesa. Raise a support ticket with the order number and say what happened.

Online auctions: place a bid or set an automatic bid (the system bids for you up to your limit). On-site auction sales: register for the sale to get a paddle number, then bid online or at the venue. Follow a sale ("Get notified") to hear when the catalogue is ready and when bidding opens.

Yes. Licensed auctioneers, government agencies, cooperatives and sale yards apply under My roles > Auctioneer with their licence. Once approved you can publish catalogue sales, register bidders and record results.

Yes. After a deal, request transport from the listing or from Livestock transport. Verified drivers near the pickup town answer, and you can follow the trip live. Drivers can register their vehicle under My roles.

Sellers can ask for a vet assessment from the listing: verified vets near the animal apply and the lowest price is appointed. A healthy result shows a Vet-verified badge on the listing. Buyers can also bring their own vet when they see the animal.

Go to Member verification, upload your ID (and business papers if you sell as a business) and pay the one-off check (KES 750). We review it within the promised days or refund you. The badge shows on your listings.

Press Sign up, fill in your name, e-mail, phone and country, and confirm with the one-time code we send by SMS or e-mail. You can also sign up with Google.

Use "Forgot password?" on the sign-in page: we e-mail you a link to choose a new one (it works for 1 hour). Check the spam folder too. If you no longer use that e-mail, raise a support ticket.

Wait a minute and press "Send a new code", or ask for it by SMS instead of e-mail (or the other way round). On most phones the code fills itself in from the SMS; from the e-mail, press "Copy the code and continue". Codes expire in 15 minutes.

A listing shows once its listing fee is paid (drafts wait 7 days), and it ends on its date unless you renew it. A listing can also be on hold if a fee is overdue or bulk selling is paused in your area. Open My listings to see its status and what to do.

Bulk selling is paused in some counties because of livestock theft. You can still sell the allowed number of animals at a time, and you can buy from sellers anywhere. If you think this is a mistake, raise a support ticket and our team will check your account.

Your offers are under My offers (as buyer). When a seller accepts, you are told by SMS and e-mail and can pay the deal fee to get their contact. Offers the seller does not answer expire; you can make an offer on another animal.

Yes. Agent and business plans include a number of listings each period and extras such as boosts. See Plans for prices; paying before your plan ends adds the new period after it.

Farm supplies and services (agrovets, feeds, vets, equipment, transport, butchers) can join the directory, a featured advert, or a banner on the home and listings pages. Start from Advertise with us.

Yes. Market insights give average prices by kind and county, demand, what sold and auction results, as a dashboard and as printable reports on our letterhead. There is a one-off report, a monthly plan and an institutional yearly plan.

Raise a support ticket from the e-mail address of the account and say what you want removed. Records we must keep by law (payments, tax) are kept for the legal period; everything else is deleted.

Raise a support ticket: it gets a number and our team answers in writing, usually the same working day. You can follow the answer under Help & support.

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